Food by K Customer Terms of Service
Effective date: 13 October 2026 · Version: 2026-10-13
Complete before publication: Add the full legal entity name, registered/service address, and customer support contact.
1. The platform and your account
The platform lets customers browse the menu and submit pre-orders for collection or delivery. Provide accurate contact and fulfillment information, keep your password secure, use your own account, and notify Food by K of suspected unauthorized use.
2. Orders and availability
Submitting an order is a request for staff review, not final acceptance. Staff may confirm, propose an adjustment, or decline. Menu prices and availability can change before review. Where the platform requests your acceptance of a revised total or fulfillment time, review it before proceeding.
3. Payment
At submission PayFast tokenizes your payment method; the platform does not receive your full card number. Tokenization is not a completed charge. If staff accept or adjust the order, the platform requests payment for the applicable total. A declined order is not charged. PayFast payment confirmation may arrive asynchronously. Contact Food by K about payment issues; refunds may require manual handling under the current platform process.
4. Collection and delivery
Select a fulfillment type and available preferred time window. Delivery depends on the service area and address checks shown at checkout. Geocoding and distance checks are estimates and may not reflect road conditions or every access constraint. Food by K may contact you if the address cannot be serviced or fulfillment needs to change. Keep your phone available for order-related communication.
5. Cancellations and support
You may request cancellation while the platform allows it. Once payment has been taken or preparation has progressed, the app may not offer cancellation; contact Food by K promptly. The app does not promise an automated refund flow. The business must add its support contact before publication.
6. Acceptable use
Do not interfere with the service, attempt unauthorized access, or submit false orders. The FAQ assistant answers menu and approved policy questions only; it does not determine order status, payment, delivery eligibility, or other transactions. Check your account or contact staff for those matters.
7. Privacy and changes
The Privacy Notice explains personal information handling. Cookie preferences are separate from accepting these terms. Updates may be versioned and customers may be asked to accept them before continuing.
8. Applicable law
These terms are governed by South African law, subject to mandatory consumer-protection rights. Nothing here removes rights that cannot legally be excluded.
Current version: 2026-10-13.